Terms & Conditions

1. Introduction

Welcome to TeleHealth DR. These Terms of Service (“Terms”) govern your use of https://telehealthdr.com.au/ and our telehealth services (collectively, the “Services”). By accessing or using our Services, you agree to be bound by these Terms.

2. Contact Information

TeleHealth DR Phone: 1300-998-808 Location: Wallsend, Australia

3. Eligibility

• You must be at least 18 years old to use our Services
• If you’re under 18, you need parent/guardian consent
• You must be located in Australia when receiving telehealth services
• You must have the legal capacity to enter into these Terms

4. Medical Services

4.1 Nature of Services

• We provide telehealth consultations via video, phone, or messaging
• Services are provided by qualified Australian healthcare providers
• Not all medical conditions are suitable for telehealth treatment

4.2 Emergency Services

• Our Services are not for medical emergencies
• If you have an emergency, call 000 or go to your nearest emergency department
• We are not responsible for emergency medical treatment

5. User Responsibilities

You agree to:

• Provide accurate and complete information
• Update your information as needed
• Keep your account credentials secure
• Not share your account with others
• Not misuse or abuse our Services
• Comply with all applicable laws and regulations

6. Appointments and Cancellations

• Appointments must be booked in advance
• 24-hour cancellation notice required
• Late cancellations may incur fees
• We reserve the right to reschedule appointments if necessary

7. Payment Terms

• Payment is required at time of booking
• We accept major credit cards and Medicare claims where applicable
• Fees are non-refundable unless required by law
• All prices are in Australian Dollars (AUD)

8. Medicare and Insurance

• Some services may be eligible for Medicare rebates
• It’s your responsibility to check your Medicare eligibility
• We do not guarantee Medicare or insurance coverage
• You are responsible for any uncovered charges

9. Privacy and Confidentiality

• We protect your privacy as described in our Privacy Policy
• Medical information is handled according to Australian privacy laws
• We maintain confidentiality of all patient information
• Exceptions apply for legal requirements and medical emergencies

10. Intellectual Property

• All content on our website is our property
• You may not copy or reproduce our content
• Our name, logo, and trademarks are protected
• You may not use our intellectual property without permission

11. Limitations of Liability

• Services are provided “as is”
• We do not guarantee specific medical outcomes
• Maximum liability limited to fees paid for services
• We’re not liable for indirect or consequential damages

12. Termination

We may terminate or suspend your access if you:

• Violate these Terms
• Provide false information
• Abuse our Services or staff
• Fail to pay for services

13. Changes to Services

We reserve the right to:

• Modify or discontinue services
• Change fees or payment terms
• Update these Terms
• Make operational changes

14. User Content

If you submit content to us, you:

• Retain ownership of your content
• Grant us license to use your content
• Guarantee you have right to share content
• Accept responsibility for your content

15. Technical Requirements

• Internet connection
• Compatible devices
• Software updates
• Technical issues on your end

16. Communication

• We may send you service-related communications
• You can opt-out of marketing communications
• Some communications are mandatory
• We use email as primary communication method

17. Dispute Resolution

• Disputes will be resolved under Australian law
• Informal resolution attempted first
• Mediation before legal action
• Courts in Australia have jurisdiction

18. Severability

If any provision of these Terms is found invalid:

• Remaining provisions stay in effect
• Invalid provision will be modified
• Terms interpreted to maximum effect

19. Entire Agreement

These Terms constitute entire agreement

Supersede prior agreements

Cannot be modified verbally

Written amendments only

20. Contact Us

For questions about these Terms: Phone: 1300-998-808 Location: Wallsend, Australia

21. Governing Law

These Terms are governed by Australian law, including:

• Health Practitioner Regulation National Law
• Privacy Act 1988 (Cth)
• Other applicable healthcare regulations

By using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.