telehealthdr.com.au - Privacy Policy

Last Updated: November 20, 2024

Introduction

TeleHealth DR (“we”, “us”, or “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://telehealthdr.com.au/ or use our telehealth services.

Contact Information

Phone: 1300-998-808
Location: Wallsend, Australia

Information We Collect

Personal Information

We may collect personal information that you provide directly to us, including:

Name
Email address
Phone number
Address
Date of birth
Medical history and health information
Medicare details
Payment information

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device, including:

IP address
Browser type
Operating system
Access times
Pages viewed

How We Use Your Information

We use your information for the following purposes:

To provide and maintain our telehealth services
To schedule and manage your appointments
To process your payments
To communicate with you about our services
To improve our website and services
To comply with legal obligations
To protect against fraud and unauthorized access

Information Sharing and Disclosure

We may share your personal information with:

Healthcare providers involved in your care
Third-party service providers who assist in operating our website and services
Legal and regulatory authorities when required by law
Business partners with your consent

We will never sell your personal information to third parties.

Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.

Your Privacy Rights

You have the right to:

Access your personal information
Correct inaccurate information
Request deletion of your information
Withdraw consent for future use
Lodge a complaint with relevant authorities

Children’s Privacy

Our services are not intended for children under 18 years of age without parental consent. We do not knowingly collect information from children under 18.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

Improve website functionality
Analyze website traffic
Remember your preferences
Provide personalized content

You can control cookies through your browser settings.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by the “Last Updated” date at the top of this policy.

International Users

Our services are intended for users in Australia. If you access our services from outside Australia, please be aware that your information may be transferred to, stored, and processed in Australia.

Marketing Communications

With your consent, we may send you marketing communications about our services. You can opt out of these communications at any time.

Healthcare Providers

If you are a healthcare provider using our platform, additional terms and privacy considerations may apply. Please contact us for more information.

Contact Us