Are TelehealthDr video appointments available on public holidays?
Yes, our doctors are available even on public holidays. You can book an online consultation any day to address your urgent or routine medical needs.
How do I book a TelehealthDr appointment (video or phone)?
Click the "Book Appointment" button, select your preferred date and time, fill out the quick form, and confirm your booking. You can also call our helpline for assistance.
Can international tourists or overseas users use TelehealthDr services?
Yes, TelehealthDr consultations are available to international tourists or Australians overseas, provided you have an internet connection. Please note Medicare coverage might not apply if you're outside Australia.
Can I get a worker's compensation medical certificate through TelehealthDr?
Yes, you can receive workers' compensation medical certificates through our online doctors after a telehealth consultation.
How do I receive my pathology or radiology results?
Results will be shared securely via email or SMS directly from TelehealthDr.
What if the doctor is running late or I need more time?
If your doctor is delayed, we'll notify you immediately. For extended consultations, please book an Extended Consultation (up to 20 minutes) to ensure adequate time.
Can I talk to a TelehealthDr doctor outside regular consultation hours (7:30 AM–8:30 AM, 6:00 PM–11:00 PM)?
Absolutely! Doctors are available during extended hours at the following rates:
Standard Consultation (up to 10 min): $65
Extended Consultation (up to 20 min): $158.99
Payments and Medicare
We accept secure online payments using all major credit and debit cards, including Visa and MasterCard. Payments are processed easily during your booking.
Currently, telehealth consultations aren't covered by Medicare rebates, making them an out-of-pocket expense. However, we keep prices affordable:
Standard Consultation (up to 10 mins): $49.99
Extended Consultation (up to 20 mins): $65
How much does a TelehealthDr appointment cost, and how can I pay?
Appointment costs vary by consultation length and service. Payment is easy and secure through credit/debit card online at booking.
Does Medicare cover TelehealthDr appointments?
Yes, eligible appointments may qualify for Medicare rebates. You'll need a valid Medicare card.
Why does TelehealthDr require my Medicare card number?
We require your Medicare card to process eligible rebates, verify your identity, and streamline your appointment booking.
Medical Certificates
Can I get a medical certificate online from TelehealthDr?
Yes, after your Consultation, the doctor will issue your medical certificate digitally via email. It's quick, valid, and widely accepted.
Can TelehealthDr provide a medical certificate for an illness from the past?
Doctors generally issue certificates for current or recent illnesses. For past conditions, you'll need a consultation to determine eligibility.
Can TelehealthDr medical certificates be backdated?
Certificates usually cannot be backdated. However, discuss your specific situation during the Consultation for clarification.
Prescriptions & Medication Delivery
How will I receive my prescription?
You'll receive prescriptions digitally as eScripts via SMS or email. Present this at any pharmacy to collect your medication.
How does the online prescription process work at TelehealthDr?
After your Consultation, your prescription is sent securely as an eScript. You can immediately collect your medication from a pharmacy or arrange delivery.
Which medications can TelehealthDr prescribe online?
TelehealthDr prescribes common medications for everyday conditions, excluding controlled substances (Schedule 8 medications).
Is getting prescriptions online safe and legal?
Yes, TelehealthDr’s prescriptions are legal and safe, provided by registered Australian doctors who strictly follow Australian medical guidelines.
Can I get controlled drugs or narcotics through TelehealthDr?
No, TelehealthDr won't prescribe Schedule 8 controlled substances (narcotics or restricted medications) online.
How long does medication delivery take?
Typically, medications arrive within 1-3 business days after prescription approval. Delays depend on your location and the courier service.
Can I track my medication delivery?
Yes, you’ll receive tracking details via email or SMS to follow your medication's delivery status.
What if my medication hasn’t arrived yet?
Contact our customer support team immediately; we'll resolve the issue and ensure prompt delivery.
What's the difference between PBS and private prescription pricing?
PBS prices are government-subsidized, reducing your medication cost if eligible. Private prices apply if you're not PBS-eligible.
Can medications be delivered to a different address?
Yes, specify your preferred delivery address during checkout, even if it differs from your billing address.
Am I guaranteed to receive a prescription?
A prescription depends on the doctor's assessment. If medically appropriate, you'll receive your prescription promptly after Consultation.
What happens once my prescription is approved?
You’ll receive your prescription via SMS or email. Then, you can either collect medication at your local pharmacy or have it delivered.
Who is eligible for QuickScript services?
Australian residents over 18 years old with stable medical conditions may use QuickScript services. Final approval is based on the doctor's medical assessment.
Do you deliver medications to PO Boxes or Parcel Lockers?
Australian residents over 18 years old with stable medical conditions may use QuickScript services. Final approval is based on the doctor's medical assessment.
How much will home delivery of medications cost?
Delivery fees depend on your location and pharmacy policy. The exact fee appears clearly during checkout.
Can I put a rush on my medication order?
Yes, expedited delivery is available for urgent orders. Additional charges may apply.
Will I receive shipping updates on my medication order?
Yes, you'll get SMS or email notifications with regular tracking updates on your medication delivery.
Can I use insurance for my online prescriptions?
Insurance coverage varies. Check directly with your insurance provider to confirm if online prescriptions are covered.
What information do I need to provide for an online prescription?
You'll need personal details, medical history, current medications, Medicare information, and details of your current symptoms.
What conditions can TelehealthDr treat with online prescriptions?
We treat common conditions like colds, flu, infections, allergies, contraception, chronic conditions, and other medical concerns.
My pharmacy requests a hard copy prescription. What should I do?
Your script is legally valid. If your pharmacy requests a hard copy, contact us, and we’ll assist directly.
Can I return the medication I've received?
No, Australian regulations prevent medication returns once delivered. Contact us if you experience issues with your delivery.
Does someone need to be home for medication delivery, and is a signature required?
Yes, medication deliveries require someone present at home to receive and sign for the parcel.
What medications can I order?
Common medications for everyday health concerns are available. Controlled substances (Schedule 8 drugs) are not prescribed.
What do I need to receive an eScript from TelehealthDr?
You'll need a valid mobile number or email, plus Medicare details for identity verification, to receive your eScript electronically.
Repeat Referrals
What is a repeat specialist referral?
A repeat specialist referral renews an existing referral to your current specialist, allowing continued care without disruption.
How much does a Telehealth appointment for specialist referrals cost?
Referral appointments typically start from $30. Prices vary depending on complexity and consultation length.
How can I request a specialist referral through TelehealthDr?
Book a telehealth consultation, and our doctors will issue your referral digitally after discussing your health needs.
Does a specialist referral from TelehealthDr qualify me for a Medicare rebate?
Yes, specialist referrals from TelehealthDr allow you to claim eligible Medicare rebates when visiting your specialist.
How quickly do I receive my specialist referral?
You’ll typically receive your referral letter digitally immediately after your Consultation.
What if my referral letter details are incorrect?
If details need correction, contact our support team, and we'll promptly issue an updated referral letter.
Weight Management
What is obesity?
Obesity means having excess body fat that negatively affects your health. It’s generally defined as having a high BMI (Body Mass Index).
What is BMI?
BMI (Body Mass Index) measures your body fat based on your weight and height, indicating whether you're underweight, healthy, overweight, or obese.
Should I discuss poor body image with a doctor?
Yes, our doctors can help you address body-image issues, providing support, treatment options, and mental health referrals.
Why consult a doctor for weight management?
Doctors provide safe, evidence-based weight management, tailored medication, dietary advice, and medical supervision to protect your overall health.
Do I really need to lose weight?
Discussing weight with a doctor helps determine health risks. Even moderate weight loss significantly improves overall health.
Can TelehealthDr recommend me for weight-loss surgery?
If clinically appropriate, we can provide referrals to specialists for assessment of surgical weight-loss treatments.
How much does weight-loss treatment cost?
Treatment costs depend on the chosen option. Consultation fees are separate from medication or treatment costs and are transparently discussed.
How much does weight-loss treatment cost?
Treatment costs depend on the chosen option. Consultation fees are separate from medication or treatment costs and are transparently discussed.
What can I expect during a weight-loss consultation with a Telehealth Dr?
Our doctors discuss your health history, weight-loss goals, and suitable treatment options, including medication or lifestyle changes.
Who qualifies for weight-loss medications or injections?
Qualification depends on medical criteria like BMI, overall health, and medical history. Our doctor will evaluate eligibility during the Consultation.
Can I get a refund if weight-loss medication isn't approved?
Consultation fees aren't refundable if medication isn’t medically suitable, as assessments still provide valuable medical advice.
Do I need blood tests before starting weight-loss medication?
Doctors typically recommend recent blood tests to ensure safe medication use. Your doctor will advise if tests are needed.
Can I claim weight-loss treatment through private insurance?
Weight-loss treatments aren't always covered by private insurance. Please verify directly with your insurance provider.
Can I retry weight-loss treatment if previously declined?
Yes, you can reapply. Your health status or treatment options may have changed, and eligibility will be reassessed.
Technical Issues
Can I book a doctor’s appointment online anytime?
Yes, our online booking system is available 24/7 for scheduling appointments at your convenience.
How long will it take for the doctor to call me after booking?
Your doctor will call precisely at the booked consultation time. Be ready with your phone or video connection.
How do I get results from my blood tests through TelehealthDr?
Results are shared securely via email or your TelehealthDr patient portal. Doctors also discuss results during follow-up consultations.
I'm having trouble accessing my TelehealthDr video appointment—what can I do?
Try restarting your device or switching browsers. If issues continue, contact support and we'll reconnect you promptly.
My video appointment dropped out. What happens next?
If disconnected, try rejoining immediately. Your doctor will also attempt to reconnect or call directly if issues persist.
General Queries
Are TelehealthDr's doctors real, qualified Australian doctors?
Yes, all TelehealthDr doctors are fully registered, qualified Australian GPs dedicated to your safe and professional care.
Am I guaranteed to receive a prescription after a consultation?
Prescriptions depend on your medical assessment. Doctors issue prescriptions only when clinically appropriate.
What happens once my prescription request is approved?
Once approved, you’ll instantly receive your prescription electronically, ready for immediate use at pharmacies.
What happens to my data at TelehealthDr?
Your data remains fully confidential, securely stored, and handled in compliance with Australian privacy laws. We never share without consent.
Do I need a Medicare card to use TelehealthDr?
No, but having a Medicare card lets you access eligible rebates and lower consultation costs.
Can I use a Concession or DVA card with TelehealthDr?
Yes, you can. Provide your card details during booking to access available rebates or discounts.
Are TelehealthDr's doctors qualified Australian doctors?
Yes, all TelehealthDr doctors are fully qualified, Australian-registered GPs, ensuring professional and safe medical care.
